At our online bookstore, we are committed to providing our customers with a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can return the item(s) for a full refund or exchange within 14 days of the delivery date.
Eligible Items for Return:
– Books in new, unused, and resalable condition with no signs of wear or damage
– Items that have not been personalized or customized
– Items that are not part of a bundle or set
Return Process:
1. Request a Return Authorization: To initiate a return, please contact our customer service team within 14 days of the delivery date. You can reach us by phone at 0701779939 or via WhatsApp at the same number. Our representatives will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
2. Package the Item(s) Securely: Carefully package the item(s) you wish to return, ensuring that they are protected from any damage during transit. Please include the RMA number on the outside of the package.
3. Ship the Item(s) Back: Send the package to the following address:
lankabooks.lk (Pvt) Ltd
No. 574/2/G
Kandy Road
Kadawatha
We recommend using a traceable shipping method and obtaining a shipping receipt as proof of delivery.
4. Processing the Return: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If the item(s) are accepted, we will process the refund or exchange within 5-7 business days.
Refund Policy:
– Full refunds will be issued for eligible items returned within 14 days of the delivery date.
– Refunds will be processed using the original payment method.
– Please note that shipping and handling charges are non-refundable, unless the item(s) are defective or we made a mistake with your order.
Exchange Policy:
– If you would like to exchange an item for a different title or edition, please contact our customer service team within 14 days of the delivery date.
– We will gladly send you the replacement item(s) once we receive the returned item(s) in new, unused, and resalable condition.
– You will be responsible for the shipping cost of the replacement item(s), but we will cover the cost of the return shipping.
Exceptions and Limitations:
– Items that are damaged, used, or not in their original condition cannot be accepted for return or exchange.
– Custom-made or special-order items are not eligible for returns or exchanges.
– We reserve the right to refuse returns or exchanges if we believe the item(s) have been misused, abused, or damaged through no fault of our own.
Customer Satisfaction Guarantee:
At our online bookstore, your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, please contact our customer service team, and we will do our best to resolve the issue to your satisfaction.
If you have any further questions or concerns, please don’t hesitate to reach out to us at 0701779939 or via WhatsApp. We are here to ensure you have a positive shopping experience.
